Order Information
Secure Ordering
Shopping online at BeautifulPerfumes.com is extremely Safe. When you submit sensitive information via the website, we protect your information both online and offline. When we request sensitive information (such as credit card, name, address, etc) on our registration/order form, that information is encrypted and is protected with the best encryption software in the industry - SSL. When you’re on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ”surfing.” While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users’ information, not just the sensitive information mentioned above, is protected.
Order Online
Browse through the store by clicking on the title of the collectible or use Search to find the item you wish to buy. Select the Shipping Method you wish to use and proceed to “Check Out” or “Continue Shopping” button. When checking out enter name, address, credit card and shipping information. Please note: Some fields in the "Check Out" process are required. Write down, or print out, your confirmation number. You will receive a confirmation of your online order via email.
How to Place an Order Online
To purchase an item online, simply click the "order" button to the right of the item. When you have finished adding all items to your order, click "View Order” (located in the top section of every page of our site). Make any necessary adjustments to your order by the "Update Quantities” button. You can now proceed to our “Check Out” page. To ensure prompt order processing, please fill out ALL required information. To finalize the order, click the “Submit Order” button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST be exactly the same as the billing address for your credit card. Orders without valid address verification may be delayed for further verification with your credit card bank. We reserve the right to cancel any order that does not meet bank verification standards.
Credit Cards Accepted
We honor the following major credit cards: Visa, MasterCard, American Express, and Discover.
Fair
Credit Billing Act
Guarantee Details Under the Fair Credit Billing Act, your bank cannot hold
you liable for more than $50 of fraudulent charges. If your bank does hold
you liable for any of this $50, BeautifulPerfumes.com will cover the
entire liability to you, up to the full $50 amount. BeautifulPerfumes.com
will only cover this liability if the unauthorized use of your credit card
resulted through no fault of your own from purchases made at
BeautifulPerfumes.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and
procedures.
Order by Fax
If you prefer to order via Fax, please fill out our online order form and fax it to us at 1.714.596.7611.
Download Online Order Form Here
Sending a Cashier Check or Money Order
We will only honor cashier check or money order, sorry no personal check.
We suggest you e-mail us prior to sending a payment to ensure the
availability of the item you would like to purchase. A representative will
contact you with the total amount for your purchase. When your payment is
receive, please allow 24-48 hours before your order is shipped.
Make Cashier Check or Money Order payable to
Beautifulperfumes.com, and
mail payment to:
Beautifulperfumes.com
16130 Gothard St.
Huntington Beach, CA 92647
Quality
BeautifulPerfumes.com is committed to 100% Customer Satisfaction. We will never compromise quality to make a sale. Our "No Knock-offs" Guarantee means all items purchased from
BeautifulPerfumes.com are 100% authentic and original. We buy products only from direct and authorized distributors. All items are warranted for up to fourteen (14) days from the date of shipment. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft.
Pricing
BeautifulPerfumes.com is able to pass along savings to you because of our tremendous purchasing power.This means our online customers can enjoy savings up to 10-75% off the product's retail or list prices. Our low price guarantee means that we will price match our competitor's prices pending it meets the following requirements:
* Item is in stock
* Item is exact product offered
* Item is NOT a clearance or advertised special
Please note that our special offers including gift with purchase or free shipping over $100 will not apply with price matched orders.
Tax
Beautifulperfumes.com is a California-based company. State law requires
us to collect sales tax of 7.75% on all orders shipped within California.
All orders outside of California are exempt from sales tax. If you are
ordering outside of California and sales tax appears on your order, please
change the "Shipping" destination on the shopping cart before you submit
your order.
Shipping & Handling Info
All shipments will require 24 - 48 hours for processing time. Express
delivery service is available for an additional fee for in-stock items only.
Orders must be placed by noon Pacific Time Monday thru Friday. Please note that
Express delivery will arrive on business days only.
We have temporarily
suspended Air shipments of alcohol-based products including perfumes
and aerosol spray cans. Please select Ground shipping method for
these products. We regret any inconvenience this may cause at this
time. Thank you.
|
shipping method |
delivery charge |
expect package in... |
|
Standard Ground (U.S. 50 States) |
$5.95 Flat-Rate |
2 ~ 8 business days |
|
Expedited
(U.S. 50 States) |
$7.95 + $0.99 per item |
2 - 4
business days |
|
2 Day Air (U.S. 50 States) |
$12.95
+ $0.99 per item
|
1 ~ 2 business days |
|
Next Day Air (U.S. 50 States) |
$25.95 +$1.99
per item |
1 business day |
|
APO/FPO, AE, VI, PR & US territories |
$9.95 + $1.99 per
item |
7 ~ 10 business days |
|
Canada Standard
Ground |
$12.95 + $1.99 per
item |
7 ~ 14 business days |
|
International Standard |
$17.95
+ $2.50 per item |
2 ~ 4 Weeks |
|
International Express |
$35.95 + $2.50 per item |
7 ~ 10 business days |
Some Things You Should Know:
-
Our preferred
carriers are DHL, UPS or USPS for domestic US addresses. If shipping to a P.O. box address, we will use
the United States Post Office standard
services.
-
Please note that a
signature may be required for delivery. We recommend shipping to your place of
work.
-
Deliveries are
normally made on business days, no weekend delivery.
A business day is considered to be Monday through
Friday, not including holidays.
-
Air services are
not available to P.O. Box.
-
Address
Corrections made by our carrier will result in $10.00 charge.
-
Saturday
Delivery (where available) Please visit
www.ups.com or call UPS Toll Free 800-742-5877 to check availability.
-
Express
delivery service is available for an additional fee for in-stock items only.
Orders must be received by Noon PST Monday-Friday. Please note that Express
delivery will arrive on business days only.
-
Holiday
Ordering - We highly suggest that you place your order at least 7-10 days
before any major holiday to allow enough time for delivery.
-
Shipping
Cost is non-refundable for unclaimed, undeliverable or returned packages,
unless we made a mistake.
Do you ship
internationally?
We can ship to more than 30 international destinations via worldwide.
Our preferred carriers are DHL, UPS or United States Postal Service (USPS).
Once the package reaches your country it will be processed and handled
by the foreign Customs for appropriate clearance. Your package will be
delivered by the partnering local Post Office or DHL.
PLEASE NOTE:
Shipping charges include do not include taxes or duties. We recommend
that you contact your local customs office to request the details of
these charges. If you decide to refuse any shipments from Beautiful
Perfumes, you are responsible for the original shipping costs to you,
any duties, taxes and/or customs charges that are incurred on the
package, and the cost of returning the package to Beautiful Perfumes.
This amount will be subtracted from your merchandise refund. Beautiful
Perfumes has made every effort to minimize the shipping costs and does
not profit from these rates. We are required by law to disclose the full
value of the package contents and cannot alter this value. If you have
any shipping and handling questions or comments please contact us.
Dangerous Goods:
Perfumery products are classified as dangerous goods. Due to
international postal regulations, we are unable to ship these products
by Standard Airmail. If you order contains perfumery products, please
select International Express shipping method. We will use DHL Express to
ship your package. Your package will be cleared and delivered by DHL.
Canadian
Customers
Canadian customers please
note: Due to US Department of Transportation regulations and Canadian
Customs regulations, orders containing any perfumery products will be
shipped via UPS Ground. Expedited service is not available to Canada.
You may be subject to brokerage charges and customs duties and
taxes.
Carrier Contact Information
United States Postal Service www.usps.com
UPS www.ups.com
1-800-275-8777
Returns & ExchangesReturns/Exchanges
Policies* :
- All items must
be returned within 14 days of receipt
- All items must
be unopened, unused and in the original packaging
- An RMA number
must be requested from customer service and included with the
returned package (packages without an RMA number will be
returned to the sender; please see “How do I return a package?”)
Please note that a 15% restocking fee and S&H will be
assessed to all returned products, unless the return is because of
company error. Please be advised that fashion
accessories, skin care, hair care and makeup products are
non-returnable.
- Original
Orders Over $100: Merchandise returned in
full or partial will be assessed a $5.95 shipping charge, unless the
total cost of non-returned items remains over $100.
- Discounts/Coupons: The amount refunded for
returned items exclude discounts/coupons.
- Damaged/Wrong Shipment: Please call us at
1.888.617.2488 within 48 hours
of
receipt to submit a
claim.
- Cancelled
Orders: Eligible for full refund,
including S&H, if cancelled prior to shipping.
- Refused
Items: A 15% restocking fee and S&H will be
assessed accordingly.
- Returned to Sender:
A $5.95 S&H fee will be assessed unless it was the result of our
carrier's error.
- Missed
Scheduled Delivery: A $5.95 redelivery fee
may apply if reshipping is requested.
- International
Package Returns: A 15% restocking fee and any additional S&H will
be assessed accordingly.
- Dangerous
Goods: Certain items including fragrances, aerosols, and nail
polish are considered as dangerous goods by the US Department of
Transportation (DOT). We use Standard Ground (surface)
delivery method for these products. You are advised not to
re-mail the contents of the parcel via the Postal Service under US
DOT-SP 9275 regulations. Flammable substances contained in
these packages may be mailed only by consumers (the addressee) via
surface transportation in accordance with 10.13. Full
responsibility rests with the mailer to comply with all postal
non-postal statutes and regulations regarding mail.
Information regarding postal statutes, regulations, and mailing
requirements is available from you local Postmaster and at the
Postal Service's mailing standards web site at
pe.usps.com
How to Return Items
Contact our customer service to receive a Returns Merchandise
Authorization (RMA) Number for the items you wish to return. Please note that we cannot issue a refund for items returned without an
RMA. Follow the instructions located on the back of your invoice to ship back the merchandise.
If you have any questions about returning merchandise, please e-mail us at:
returns@beautifulperfumes.com or call us at: 1.888.617.2488 or Monday-Friday 9:30 a.m. to 6:00 p.m. PST.
Include the packing slip and write the RMA with your return, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
BeautifulPerfumes.com c/o Returns Department
16130 Gothard St.
Huntington Beach, CA 92647
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Special Orders, Back Orders & Out of Stock
Special Orders
We often carry special or limited items that may not be listed on our website. Please let us know if you are looking for a special item and we will arrange to order or search for the item. Just send us an email to
service@beautifulperfumes.com or call us at 888.617.2488or 714.698.0824 to request a special order.
Back Orders & Out of Stock
We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.
Frequently Asked Questions
Is it safe to order online?
All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information you’re your browser is in “secure mode” (information encrypted). You can see this by the keylock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s” appear in the URL (i.e. https://...) instead of http://...
You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email.
I just placed my order and I did not receive an email order confirmation
When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
When do you charge my credit card?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.
How do I receive Coupons?
We may on occasion offer promotional coupons or specials. Subscribe to our social events at
socialevents@beautifulperfumes.com
to be notified of specials.
What are Testers or Unboxed items??
Testers are manufactured bottles of the exact fragrance sold at a
fraction of the retail price. Fragrance companies want to promote their
products and will manufacture Tester bottles to help increase the sale
of the fragrance. We buy Tester bottles new in bulk quantity at super
discounted prices and pass the savings on to you. Tester packaging may
vary depending on the manufacturers’ preferences. Some testers may come
packaged in a plain white or brown box and with or without a cap. Some
bottles may have “Tester or Demonstration” written on the bottle. These
will in no way affects the overall quality of the fragrance as testers
have the same composition as the regular packaged item. Buying a tester
is a great way to enjoy the same exact fragrance at a great price you
will love!
I ordered the wrong item and I want to return / exchange it. What do
I do?
You may return the item within 14 days after you received the product.
Contact us by email or by telephone: (714) 698-0824. Please do not open
the item. It must be in resalable condition in order to receive a full
refund less shipping. Securely repack and ship the item back to us via
UPS or USPS. Write down your order number and tell us what if you want
to exchange the item for something else or receive a credit. When we get
your package, we will credit your credit card for items returned. We can
not refund shipping / handling charges.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, please contact us by email or by telephone: (714) 698-0824. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you.
Do you ship internationally?
We can ship to more than 30 international destinations via worldwide.
Our preferred carriers are DHL or United States Postal Service (USPS).
Once the package reaches your country it will be processed and handled
by the foreign Customs for appropriate clearance. Your package will be
delivered by the partnering local Post Office or DHL.
PLEASE NOTE: Shipping
charges do not include taxes or duties. We recommend that you
contact your local customs office to request the details of these
charges. If you decide to refuse any shipments from BeautifulPerfumes.com, you are responsible for the original shipping
costs to you, any duties, taxes and/or customs charges that are incurred
on the package, and the cost of returning the package to
BeautifulPerfumes.com. This amount will be subtracted from your
merchandise refund. BeautifulPerfumes.com has made every effort to
minimize the shipping costs and does not profit from these rates. We are
required by law to disclose the full value of the package contents and
cannot alter this value. If you have any shipping and handling questions
or comments please contact us.
Dangerous Goods:
Perfumery products are classified as dangerous goods. Due to
international postal regulations, we are unable to ship these products
by Standard Airmail. If you order contains perfumery products, please
select International Express shipping method. We will use DHL Express to
ship your package. Your package will be cleared and delivered by DHL.
Do you ship to APO/FPO and U.S. Territories?
We ship to APO/FPO U.S.
Military addresses and U.S. Territories. We ship all orders via USPS
Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories.
We are not able to ship Express service to APO/FPO U.S. Military
addresses. Due to world events impacting the United States and other
countries, shipments to certain military addresses may be delayed for up
to 8 weeks.
Do you gift wrap?
We offer custom gift wrapping
available for an additional charge of $2.50 per item. Gift messaging is
available at the check out process.
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